Miva's Abandoned Basket Email function allows you to set up automated emails that go out to logged in customers who placed a product in their cart, but didn't follow through with checkout. You can customize the email template that is sent out to them, as well as how many and how often they are sent. This is a great feature that will allow you to stay in touch with your customers and remind them of products they might still be interested in purchasing.
To set up the Abandoned Cart Feature, click on the Order Fulfillment icon on the Storefront page, or click on Menu, and then scroll down to Order Fulfillment.
Under the Template Based Emails tab, click on the toggle switch to the left of Abandoned Basket.
You can now either edit the options provided in Miva, or edit the template that is emailed to your customers.
To edit the Abandoned Cart email, click on the pencil icon.
A window will pop up with various choices that you can choose to customize the text and functionality of the email. The main area you want to focus on though is towards the bottom where it says Send When Basket. This allows you to choose when to have the email sent out (example: 4 hours after the cart has been abandoned) and how long to keep the basket alive (or keep the inventory in their basket) before returning it to your store (example 1440 minutes or 24 hours).
You can edit the look and feel of the Abandoned Cart email by going into the CSS template and making changes here.
Once you've made all your changes and set up your email the way you want, this is what a basic email that is sent out will look like:
The scheduled task also needs to be setup to trigger the abandoned cart email. The interval it should run should be whatever length you have the email to send at. For example, if the email sends after 30 min after abandonment, then the scheduled task should run every 30 min.