Emails in Miva Merchant#
The Emails section in Miva Merchant allows you to manage all template-based emails for your store. These emails are essential for customer communication, such as order confirmations, shipment notifications, and subscription updates. By customizing email templates, you can ensure consistent branding, clear messaging, and an enhanced customer experience.
Default Email Templates#
Miva Merchant includes a robust set of default email templates for common store functions. Each template is fully customizable to meet your store’s needs.
| Email Template | Description |
|---|---|
| Abandoned Basket | Sent to customers who leave items in their cart without completing the purchase. |
| Backorder Notice | Informs customers that an item in their order is backordered. |
| Customer Created | Confirms account creation when a customer registers on your store. |
| Digital Download Created | Provides customers with a download link for digital products they’ve purchased. |
| Gift Certificate Created | Sends a gift certificate code to the recipient specified during checkout. |
| Order Confirmation: Customer | Sent to customers after an order is placed, confirming purchase details. |
| Order Confirmation: Merchant | Sent to the store owner or merchant to notify them of a new order. |
| Payment Card Expiring | Notifies customers that their saved payment card is about to expire. |
| Return Received | Confirms receipt of a return and provides updates on the refund or exchange process. |
| RMA Issued | Informs customers that a Return Merchandise Authorization (RMA) has been issued. |
| Shipment Shipped | Provides tracking information when an order has been shipped. |
| Subscription Authorization Failure | Alerts customers of a failed authorization for their subscription payment. |
| Subscription Cancelled | Confirms that a subscription has been cancelled by the customer or merchant. |
| Subscription Changed | Notifies customers of updates or modifications to their subscription. |
| Subscription Created | Confirms the creation of a new subscription order. |
| Subscription Out of Stock | Alerts customers when a subscription item is temporarily out of stock. |
| Subscription Reminder | Sends a reminder to customers about an upcoming subscription renewal. |
Summary#
The Emails section in Miva Merchant provides a centralized hub for managing all template-based emails, enabling you to customize customer communication and reinforce your brand.
Ready to explore more? Dive into Theme Components → to learn about additional customization options.