Delete Shopping Baskets
Just like in a brick–and–mortar store, items that are in shopping baskets are removed from your
inventory. It's fairly common, however, for customers to add products to their baskets but never
complete the purchase. For example: a customer visits your store, adds products to their basket, then
changes their minds and closes their browser. The products in that basket can't be purchased by
anyone else. If enough products accumulate in abandoned baskets it can appear that your store has
run out of those items.
You can prevent this from happening by:
- Setting the > Store Settings > Edit Store > Store Details tab > Settings section > Basket
Timeout (Minutes) field.
The Basket Timeout sets an "idle time". When a customer hasn't purchased or changed the
contents of their basket for that time, the basket is automatically expired. The items in their basket
are still removed from your inventory, but an expired basket can't be used by a customer and is
ready to be deleted.
- Deleting the shopping baskets. When you delete expired shopping baskets, the items in those
baskets go back to your inventory and are available to be purchased by other customers.
But see also > Utilities > Add/Remove Modules tab > Available Modules section > Basket
Inventory. Miva Merchant can report how many items are currently in baskets.
To Delete Expired Shopping Baskets
- Go to > Data Management > Database Tools Tab.
- Click Delete Shopping Baskets.
- In the Delete Shopping Baskets screen, select:
Click the Delete button.
- Perform Module Cleanup Tasks: Some third party modules install and use their own tables in
your store's database. If a third party module has been configured with some kind of table
cleanup code, and you check this box and click the Delete button, it will cause the table cleanup
code in that module to run.
- Expired Shopping Baskets Only or All Shopping Baskets. In general you should only delete
expired shopping baskets. An exception might be when you are certain the baskets aren't being
used. For example, if your store is off-line, you might want to delete all baskets.
Pack Data Files
Clicking this button automatically starts a script which optimizes the database tables and improves
performance. In general it should be done once a week, but if you have a very active store, you may
want to click on this link more often. If you encounter any kind of server or database error while packing
data files, please contact support.