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You can find the updated Miva 10 Reference Guide here
In addition to the standard search and advanced search features, you can also select orders with the Filter drop-down list box.
You can place a group of orders into a batch, and then view only the orders in that batch. See below for more information about using Batches.
Every order in Miva Merchant will have a certain order status, depending on what actions have been taken.
|Pending:||An order has been created. Either the customer completed checkout, or you manually created an order in the admin interface.|
|Processing:||An order has been created and you have created at least one shipment.|
|Shipped:||The entire order has been marked as shipped.|
|Partially Shipped:||At least one item in the order has been marked as shipped.|
|Cancelled:||The entire order has been marked as Cancelled, although the order still remains in the system.|
|Back Ordered:||At least one item in the order was marked as back ordered.|
|RMA Issued:||At least one item in the ordered was marked with Create Return.|
|Returned:||At least one item in the ordered was marked with Manage Return(s).|
A Batch is a collection of orders, grouped together and given a name. Batches are really just another way for you to filter orders. First you create a Batch, then you use the filter list box to view the orders in that Batch.
To Create a Batch
To View the Orders in a Batch
To Transfer Orders from One Batch to Another
To Remove Orders from a Batch
To Delete a Batch
Capturing Payment in Batch
Note that you can follow essentially the same steps as above to
The name "Batch Report" is a bit misleading because you don't need to create a batch to use this feature. The Batch Report is an order report. The Batch Report button becomes active when you select at least one order.
Out of the box, Miva Merchant comes with one Batch Report: printable invoice. However, if you are familiar with Miva Merchant coding, you can create your own Batch Report to do anything that you want, and run it from the Orders screen.
You can customize the printable invoice.
The Create Shipment button is used to generate a picking number and place all or part of an order in one or more boxes.
You can mark an entire order, or individual items in an order, as back ordered as soon as the order has been created. If you mark an item in an order as back ordered, the pick number for that item will no longer appear in the Enter Tracking Number(s) dialog box.
To Mark an Entire Order as Back Ordered:
Note that you cannot mark an order as back ordered if you have already created a pick number for the entire order.
To Mark Part of an Order as Back Ordered:
Use the archiving feature to delete the payment information associated with one or more orders. Archiving is most commonly used with credit card orders, so that you can comply with PCI-DSS regulations that limit how long you can store customer credit card information. When you archive an order, the order remains in the database, but the payment information, such as the credit card number, is deleted.
In Miva Merchant 9.0005 and later, you can view order notes without editing an order.