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Reference Guide

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Store Settings

Store Settings

Store Details

Identification Section


Miva Merchant has three types of admin users: Administrators, Managers, and ordinary admin users. Please note that these users exist in the admin interface and are not related to customer accounts in your on-line store.

  • Administrators have access to all admin features in all stores.
  • Managers have access to all admin features in the store where they are the manager.
  • "Ordinary" users have privileges that you can limit by creating a Group and then assigning the user to that group.
Store Code The store code uniquely identifies a store in the database. It will also show up in the URL bar as a parameter when customers visit your online store (&Store_Code=).
Store Name The store name appears in the Miva Merchant administration interface to indicate which store you are currently editing. If you have more than one store, your customers can also see the store name in the store selection screen.

To Assign a Manager to the New Store

You can only assign an existing user to be a manager. If you have already created a user that you want to assign as the manager, you can enter the user name in the Manager field, or you can click the Look Up button. Note that if you assign an administrator as the store manager, that person will still have access to all of your stores.


If you haven't already created your manager account, and you only want this person to have admin rights in one store:

  1. Go to Menu> Users > Users tab.
  2. Create a new user. Make sure that you do not check the "Administrator" checkbox in the Add User screen.
  3. Packaging Rules

    Store User

  4. Go back to Menu> Store Settings > Store Details > Identification section and enter the user name that you just created.


This tab contains contact information that Miva Merchant uses for the store manager, as default shipping information, and as registration information for certain payment options. Some of the fields in this tab are turned into tokens that are used throughout the admin interface. The fields in this tab are prepopulated with whatever was entered when the initial store setup is done.


Weight Unit Display Suffix Enter the label to use throughout the store where weight is displayed. The default is pounds. This is only a label for the convenience of your customers. You can use any term you like such as ounces, kilos, or tons. You could also describe your products in some non-weight units such as cartons, bags, or pallets.
Weight Units Enter the type of weight units that you would like to use in your store for calculation and for submission to shipping carriers. You can only use one unit of measurement throughout the store. All your product weights will be measured by the same term.
Dimension Units Enter the type of dimension units that you would like to use in your store for calculation and for submission to shipping carriers. You can only use one unit of measurement throughout the store. All your product dimensions will be measured by the same term.
Basket Timeout (Minutes)

Defines the time a shopper's basket can be left without any action (store browsing, additions, removals, changes of quantity) before it expires. The default is 60 minutes. In builds before PR8 update 4, the max Basket Timeout was 1440 minutes (24 hours). In builds after PR8 update 4, there is no limit on the length of the timeout.

Just like in a brick–and–mortar store, items that are in shopping baskets are removed from your inventory. Sometimes customers may leave their baskets without checking out. If enough products accumulate in abandoned baskets, it can appear that your store has run out of them. When the basket expires, you can return the items to inventory by deleting the basket (see To Delete Expired Shopping Baskets).

To determine the right time limit for your store, consider the impact on your inventory levels of having items left in abandoned baskets and the potential for your customers to be interrupted (by a phone call, for instance). You want to avoid appearing to be out of items that are simply tied up in forgotten baskets and avoid frustrating shoppers by deleting their baskets while they are still browsing in your store.

Expired baskets should be deleted regularly. Note that order numbers are never reused, even from expired baskets.

Legacy Price Group Overlap Resolution When you offer special discounts to certain groups of customers using Price Groups, and a customer belongs to more than one Price Group, there can be a conflict between prices. Specify whether you want the customer to be offered the highest of the two prices or the lowest.
Store User Interface Static field that shows which css user interface you are using. In most cases, this will be CSSUI.
Sales Tax Calculation

Specify the sales tax method to use in the store

Please use this feature with caution. Typically, you will make a selection when initially setting up your store and then never change it. If you select a different way of calculating sales taxes later, any changes you have made, including customized tax rates, or tax settings that vary by product, will be lost.

The standard options are:

Canadian VAT

The Canadian Value Added Tax module enables you to configure the Canadian VAT module to calculate Goods and Services Tax (GST) and Harmonized Sales Tax (HST) on shipments from a Canadian store to a Canadian Customer.

Note: the Canadian VAT module does not calculate Provincial Sales Tax (PST).

European VAT

The European Value Added Tax module lets you specify the ship-to countries where VAT should be charged, to specify one or more VAT rates, and to assign rates to each product in your store.

Shopper Selected Sales Tax

The Shopper Selected Sales Tax module lets you configure sales tax options that shoppers can select from a drop-down list during the checkout process.

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