Use the Customers screen to create accounts for customers in your on-line store. If you want to create accounts in the admin interface for your employees, see > Users. Note that customers can also create their own accounts while visiting your on-line store.
Beginning with PR8 update 7, all customer passwords are encrypted.
2.1. Enter the following information:
See also Customer Email Addresses and What They are Used For
2.2. Click Add.
3.1. Enter the customer's information in the Ship To and Bill To columns, then click Update
In release 9.0004 an "Address is a Residence" checkbox was added to the Shipping/Billing Information tab. If you leave this box unchecked, Miva Merchant assumes the address is a business. Please note that marking an address as a residence can increase shipping rates.
In version 9.0005 and later, your customers can have multiple shipping and billing addresses:
If your customer only has one shipping address and one billing address you can add their information to the edit customer > Shipping/Billing Information tab. If your customer needs multiple addresses, follow these steps:
1.1. Go to > Customers > edit customer > Addresses tab.
1.2. In the Addresses tab, click Add Address .
1.3. In the Add Customer Address dialog box, fill out the address fields as you normally would. Because 9.0005 supports multiple customer addresses, there is a new address field called "Description". This field is optional, and you can put anything in it that you want. Its purpose is to distinguish one customer address from another. For example:
If you leave the Description field blank, the system will use the Address field as the default description.
1.4. When you finish filling out the fields in the Add Customer Address dialog box, click Add
2.1. Go to > Customers > edit customer > Shipping/Billing Information tab.
2.2. In the Shipping/Billing Information tab, Ship To and Bill To will appear as drop-down list boxes if this customer has more than one address. These list boxes show the Description field from the edit customer > Addresses tab.
In our example, we created a home address and an office address for this customer. We'll select the Ship To/Bill To addresses from the list boxes that we want to use as a default.
In version 9.0004 and later, you can add notes to a customer account. Please see Notes
Starting in version 9.0004, all orders placed by a customer show up in the Edit Customer > Orders tab. In this tab you can view and edit orders placed by this customer, and create new orders for them.
Use the Price Groups tab to add and remove customers to and from Price Groups.
You can use this tab to manually send a template based email to a customer. See Order Fulfillment >Template Based Emails.
This tab is only visible if you have installed the Marketplaces module. The eBay Customer Relationship tab lets you link a customer's ID in your Miva Merchant store to their account in your eBay store.
To get the customer's ID in your eBay store, you can either ask the customer, or get the ID from your eBay store if the customer has already made a purchase.
Example: A customer has an account in your eBay store and an account in your Miva Merchant store. The customer buys an item in your eBay store. The order is downloaded to the admin interface.