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Retrigger Email

How to Re-Trigger a Gift Certificate Email to a Customer

If your customer contacts you and says they've lost their email or Gift Certificate Code, you can retrigger it in the Admin to resend the email to your client. Here's how:

Click on "Menu," and scroll down to "Order Processing"

Order Processing

Click on the order for the customer and then select the pencil tool to edit.

Edit Order

Click on "Order Emails"

Order Emails

When the "Order Emails" window pops up, check the box in front of "Gift Certificate Created" and then hit "Send"

Order Emails

The Gift Certificate Code will then be resent via email.

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