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Reference Guide

FedEx Web Services

To Enable FedEx Web Services

  1. Go to Menu> Shipping > Add / Remove Modules > Available Modules section.
  2. Click Install under FedEx Web Services

To Configure FedEx Web Services

Select the Menu> Shipping > FedEx Web Services tab. Note that the settings in this section are global and will apply to all FedEx packages that you ship. You can over-ride some of these settings:

  • At the product level: Menu> Catalog > Products > Edit Product > FedEx Web Services.
  • At the order level when you want to Generate a Shipping Label.

FedEx Server: Enter the address of a:

  • Test server: A FedEx test server that allows you to get rates and print sample labels.
  • Production Server: A FedEx production server that allows you to get rates and print real labels that are billed to your account.

FedEx Account Number: Enter the number you were given when you created your FedEx account.

Meter Number: If you enter a FedEx account number and click Update, the screen will be updated with a meter number. But if FedEx has given you a meter number, you can enter it here.

Generate New Meter Number: This link only appears after you have entered a valid FedEx account number and clicked the Update button. In general, you would never need to use this link unless instructed by Miva Merchant or FedEx.

Rate Type: Affects the rates that are displayed to customers. Note that this is not necessarily the rate that you (the shipper) will pay. For example, you could display FedEx list rates to customers, but your account rates might be lower.

  • Account: Customers will see the rates that are associated with your FedEx account.
  • List: Customers will see the FedEx standard retail shipping rates.

Currency Type: The currency that you are using for the declared value (usually the order total).

Delivery Signature Option: This is a global setting, but it can be over-ridden:

  • At the product level: Menu> Catalog > Products > Edit Product > FedEx Web Services.
  • When you are printing a label: > Order Processing > Edit Order > Generate Shipping Label > Signature drop-down list.
  • Some signature options are more expensive than others and the option that you select will change the shipping cost that is shown to the customer. Note that the most restrictive signature requirement for any product in an order becomes the signature requirement for the entire order. For example, if the customer orders a package of cheese, which requires no signature, and a bottle of wine, which requires an adult signature, then the shipping rate for the entire order will be priced at "requires adult signature".

  • Adult: the package can be signed for by anyone over 21.
  • Direct: the package must be signed for by the person it is addressed to.
  • Indirect: the package can be signed for by anyone at the receiving address.
  • No signature required:
  • Service default: Businesses that ship an enormous number of packages using FedEx may have a kind of "account default" for the signature option. For example, a company might want every package to have at least Indirect signature. If an employee forgets to set the signature option on a package, the signature option will automatically be set to Indirect. However, this kind of account default is very rare. For the vast majority of companies that ship with FedEx, setting the signature option to Service Default means that no signature will be required.

Drop Off Type: Describes how you are going to get your package to FedEx. The option that you select will change the shipping cost that is shown to the customer. This is a global setting, but you can over-ride it when you print a label ( Menu> Order Processing > Edit Order > Generate Shipping Label > Signature drop-down list.)

Drop at BSC means you will leave the package at a Business Shipping Center, like a Kinko's/FedEx. Drop at station means that you will leave the package at a FedEx world-wide service center.

SmartPost Hub ID: A SmartPost hub is a processing center for SmartPost mail (see http://en.wikipedia.org/wiki/FedEx_SmartPost). If you are using SmartPost, FedEx will give you a hub id to enter here.

Use Zebra Thermal Printing: PR8 Update 8 added the ability to print adhesive backed address labels using a Zebra or Zebra compatible printer. A Zebra compatible printer can be used with Endicia, FedEx, UPS, and Canada Post, but currently not with the USPS module.

Requirements:

  • Your browser must have Java enabled. See http://java.com/en/download/help/enable_browser.xml.
  • You must have a Zebra or Zebra compatible printer that can print .zpl.
  • Your store must be running PR8 Update 8 or later.

Ship From: This address, and the customer's ship to address, are used to calculate shipping charges. This address will appear on your shipping labels.

Shipment Defaults:

  • Alcohol Flag: The alcohol flag must be checked if the order contains alcohol. If you check this box, the rate you get from FedEx will include "adult signature required". Because this is a global setting, you should only check this here if every product that you sell includes alcohol. If only some of your products include alcohol, you should set this flag on a product level ( Menu> Catalog > Products > Edit Product > FedEx Web Services Options tab).
  • Inside pickup: You should check this box if you at least occasionally ship packages that are over 150 pounds. If a shipment is over 150 pounds (151 plus) a FedEx employee must enter your building to get the package. This is a global setting and cannot be overridden at the product level, but it will only be triggered if the shipping weight is over 150 pounds. If triggered it will affect the rate.
  • Inside Delivery: You should check this box if you want packages weighing more than 150 pounds to be brought into the recipient's building. This is a global setting that cannot be overridden at the product level, but it will only be triggered if the shipping weight is over 150 pounds. If triggered it will affect the rate.
  • Non-standard Container: Select this option to indicate that your FedEx shipment is packaged in a non-traditional or irregularly-shaped container (e.g. a pail). A surcharge may apply. Only check this box if all the products that you ship meet this description, otherwise you should enable this at the product level ( Menu> Catalog > Products > Edit Product > FedEx Web Services Options tab).
  • Dry Ice Flag: This flag must be checked if every product that you ship includes dry ice. If only some of your products contain dry ice, you should enable this option at the product level ( > Catalog > Products > Edit Product > FedEx Web Services Options tab). The rate that you get from FedEx will automatically include the "dry ice surcharge". Some FedEx services will not be available if you are shipping with dry ice. For more information, see: http://www.fedex.com/us/service-guide/our-services/dangerous-goodshazmat/index.html?qgroup=toggle-c1&qid=Ship_Dangerous_Goods
  • Dry Ice Weight: The amount of dry ice included in the order at packing time. Must be in kilograms.

Available Services: Select the FedEx shipping options that customers will see during checkout. Note that shipping methods can also be selected at the product level. See Menu > Catalog > Products > Edit Product > FedEx Web Services Options tab and when you Generate a Shipping Label.

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