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Reference Guide

This Version is Out of Date

You can find the updated Miva 10 Reference Guide here


FedEx Web Services

To Enable FedEx Web Services

  1. Go to Menu> Shipping > Add / Remove Modules > Available Modules section.
  2. Click Install under FedEx Web Services

To Configure FedEx Web Services

Select the Menu> Shipping > FedEx Web Services tab. Note that the settings in this section are global and will apply to all FedEx packages that you ship. You can over-ride some of these settings:

FedEx Server: Enter the address of a:

FedEx Account Number: Enter the number you were given when you created your FedEx account.

Meter Number: If you enter a FedEx account number and click Update, the screen will be updated with a meter number. But if FedEx has given you a meter number, you can enter it here.

Generate New Meter Number: This link only appears after you have entered a valid FedEx account number and clicked the Update button. In general, you would never need to use this link unless instructed by Miva Merchant or FedEx.

Rate Type: Affects the rates that are displayed to customers. Note that this is not necessarily the rate that you (the shipper) will pay. For example, you could display FedEx list rates to customers, but your account rates might be lower.

Currency Type: The currency that you are using for the declared value (usually the order total).

Delivery Signature Option: This is a global setting, but it can be over-ridden:

Drop Off Type: Describes how you are going to get your package to FedEx. The option that you select will change the shipping cost that is shown to the customer. This is a global setting, but you can over-ride it when you print a label ( Menu> Order Processing > Edit Order > Generate Shipping Label > Signature drop-down list.)

Drop at BSC means you will leave the package at a Business Shipping Center, like a Kinko's/FedEx. Drop at station means that you will leave the package at a FedEx world-wide service center.

SmartPost Hub ID: A SmartPost hub is a processing center for SmartPost mail (see http://en.wikipedia.org/wiki/FedEx_SmartPost). If you are using SmartPost, FedEx will give you a hub id to enter here.

Use Zebra Thermal Printing: PR8 Update 8 added the ability to print adhesive backed address labels using a Zebra or Zebra compatible printer. A Zebra compatible printer can be used with Endicia, FedEx, UPS, and Canada Post, but currently not with the USPS module.


Ship From: This address, and the customer's ship to address, are used to calculate shipping charges. This address will appear on your shipping labels.

Shipment Defaults:

Available Services: Select the FedEx shipping options that customers will see during checkout. Note that shipping methods can also be selected at the product level. See Menu > Catalog > Products > Edit Product > FedEx Web Services Options tab and when you Generate a Shipping Label.

Configuring FedEx Freight

Note: Miva supports two types of FedEx Freight Methods. There is a standad Freight method named "FedEx Express Freight". This method is avilable to use with no additional account configuration. Once you link your FedEx account to Miva, this method becomes available. For additional Freight options you need a special Freight Account with FedEx.

Obtain a FedEx Freight Account

To configure FedEx Freight, you need a seperate Freight account from FedEx. This is in addition to any FedEx account you already use for standard shipping. Contact your FedEx rep to get this setup. You ultimately need a "Freight Account Number" which will be plugged into Miva's FedEx Freight module.

Configure Methods and Product Settings

The frieght shipping settings are configured on its own tab under Shipping Settings -> FedEx Freight Options. Here you can add your new Freight Account Number and configure the default packaging, and default classification.

There are also product specific overides should each of your products have different packaging or classifications. These are both importable and exportable as a product custom field.

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