Shop As Customer is a useful tool that allows Miva users with admin access and the appropriate permissions to log into a customer account as if they were the customer all without having to have access to the customers password. This allows for troubleshooting customer issues in real-time and allows sales reps to place orders on behalf of their B2B customers using the same website experience your customers see.
To initiate a Shop As customer session, first navigate to a customer account you wish to log in. Select the record of the customer from the batch list and you'll see the Shop As Customer button appear:
When clicked you'll see this modal popup:
If the customer is currently logged into their account the option to share the existing session will be present. This means when activated the frontend will be exactly what they currently have in their cart and any changes made will be reflected in the customer's session.
If the customer is not currently logged into their account, this option will not be presented.
Clicking the create new session button will log in as the customer using a unique Session ID so anything added to the cart will be separate from the customer's session.
Once logged-in, a pill-shaped overlay at the bottom left corner (default location) will be present. This is an information tool which will only be seen by the admin user to provide information about the current logged-in customer:
This preview also gives the ability to end the Shop As Customer session.
By default the tool will display in the bottom left corner of the website, however it has the ability to be pinned to any of the four corners by selecting the icon at the top right. This will expand to show any of the four corners that the dialog can be moved.
In addition, this same information is available in the Miva admin:
Miva keeps track of which admin user placed an order using Shop As Customer and has built-in reporting to be able to run Sales Commission Reports.