Try our new AI assistant by clicking the chat icon in the lower right corner.

---

• Miva Docs
• Reference Guide
• Miva 10 Subscriptions

Subscriptions

Any product on your website can be sold as a subscription product. Subscription terms are configurable as desired.

Customers purchasing subscriptions on your website must have an account on your site in order to purchase a subscription because their credit card information must be on file for the subscription to process.

On this Page

• Enabling Subscriptions for a Product
• Establishing Subscription Terms
• Subscription Shipping Rules
• Subscription Reporting

Enabling Subscriptions for a Product

To enable subscriptions for a product, on that product’s page, scroll down to the Subscriptions Settings section.

Enabled: Allows customers the option to choose a subscription when purchasing the product.

Require Subscription When Purchasing Product: When checked, only allows the customer to purchase the product as a subscription. This setting will force customers to select a subscription term when adding the product to their cart.

Cancellation: Check either Not Allowed or Allowed After X Fulfilled Orders, with X signifying the number of orders required before a customer can cancel their subscription.

Quantity Changes: Check either Not Allowed or Allowed After X Fulfilled Orders, with X signifying the number of orders required before a customer can change the quantity of items ordered with each subscription.

Term Changes: Check either Not Allowed or Allowed After X Fulfilled Orders, with X signifying the number of orders required before a customer can change the term of their subscription.

Delivery Date Changes: Check either Not Allowed or Allowed After X Fulfilled Orders, with X signifying the number of orders required before a customer can change the date their subscriptions are delivered.

Establishing Subscription Terms

1. To establish the subscription term for the product, click the Subscription Terms tab.

2. Next, click the New Subscription Term button in the top right corner.

3. In the Add Product Subscription Term box you will enter specific information about the term you desire to establish.

Term: This is the total number of orders your subscription term will have. The value “0” creates and indefinite number of orders.

Frequency: This determines how often a subscription will be delivered.

Description: This is what the customer sees about the subscription. It can either be auto-generated based on input parameters or custom text can be entered.

4. When finsihed, click the Add button.

Subscription Shipping Rules

With the release of Miva version 10.03, Subscriptions have a subsection for Subscription Shipping Rules, within Shipping Settings.

To access these new rules, click Settings, then Shipping Settings from the pop out menu. Once on the Shipping Settings page, click the Settings tab.

You will see a Subscription Shipping Rules box under the Shipping Rules box.

In the box there are several options to choose from.

Ignore Shipping Method Restrictions - This the default behavior and is checked by default for both new and upgraded stores (10.03).

Under Invalid Shipping Method Handling, there are new options available when it comes to subscription shipping issues.

• Error – This is the default state and behavior, and did not change with the update.
• Use Highest Priority Available Shipping Method – When the new order is created from the subscription, if there is a shipping error the highest priority shipping method will be used.
• Use Lowest Priority Available Shipping Method – When the new order is created from the subscription, if there is a shipping error the lowest priority shipping method will be used.
• Force Specific Method – You can choose from a drop down list of available shipping methods to use when there is a shipping error.
• Use Fallback Shipping Method – You must have “Use Fallback Shipping Method” selected under Shipping Rules in order to use this option. If both are selected, whatever shipping method you have set for fallback will be used for the order.
• Automatically Update Subscription with Replacement Method When Original Method is Invalid – With this selected, the subscription record will be updated with whatever shipping method you have selected above. If it is not selected the shipping method replacement will still occur, but it will happen each time the subscription order is set to renew and occurs at the order level, not the subscription level.

In addition, the Miva admin gives you greater flexibility when it comes to managing subscriptions that are in an error state. Often a subscription goes into an error state when the credit card used to pay the subscription becomes invalid, like after an expiration date.

To access the settings, click Settings, then Store Settings from the pop out menu. Once on the Store Settings click the Subscription Settings tab.

On this tab you can set how frequently, in days, the admin tries to retry the authorization of the subscription. You can also establish when the system will cancel the subscription based on the number of failed authorizations.

The new update also addresses an issue where the customer browser time and the admin server time were not in sync, which caused issues with how the subscription renewals were run during scheduled tasks.

Now the subscriptions batch list will display a date and time, but it will include notation of the actual date and time in relation to Coordinated Universal Time, or UTC.

Subscription Reporting

For information about reports about your subscription products, click here.