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Videos | Managing eBay Listings and Orders

In part 4 of this Marketplaces eBay video series, we show you how to manage your eBay product listings and orders.
ver.9.0 and later

Video Transcript

This is the fourth and final video of the mini-series that focuses on the basics of using the Marketplaces module with your eBay account. In the previous videos we walked you through the steps of installing the Marketplaces module and associating it with your eBay account. configuring listing details configuring listing settings and creating product listings in eBay from inside of your Miva Merchant Store Admin. Now that we have a Miva Merchant store up and running with eBay Marketplaces let's have a look at managing your eBay listings and orders. Here we are in the Edit Products screen for the Apple Watch product we were working with in the previous video. As you know, if we go into the eBay Product Listings tab for this product, we will be able to see all of the different eBay listings for this particular product. At the moment, we have to separate listings. If you want to see a list of all the eBay product listings you have, you can do that by going into Marketplaces, eBay and clicking into the Listings tab. The screen will give you a high view of each listing’s status; such as how many products each listing was set up with, as well as how many products have been sold through that listing.

This listing was created with 4 products available. Here we see that 4 products have been sold through this listing, so the status of this listing is completed. In this listing, we also have 4 products available, but none of them have been sold yet, so the status of this listing is still set to “Active” and we can also see that this listing is configured to expire in 6 days and 23 hours. If we select a completed listing, we can delete it by clicking on this button here, or create a new listing based on this Listing Settings by clicking on this “Relist Listing” button. On the other hand, if we select an active listing, we can also delete this listing by clicking on this delete listing button, or we can choose to end the listing by clicking on this “End Listing” button. We can create new listings from this screen if we like by clicking on the Create Listings button. We’ll need to type in the product code of a product that has been configured with eBay listing settings such as the Apple Watch and then click on the “Add” button and the newly created listing will be added to this list. You can view any of these listings by clicking on their names here and finally to pull down the latest statuses of these listings you can click on the “Update All Listing Details” button up top.

Here we can see that this Apple Watch listing has been updated to show that one of these watches have been sold. Orders from eBay will automatically appear in your Miva Merchant Admin as long as that is how you've configured Marketplaces to behave. In the settings tab for Marketplaces eBay you will see a field called “Order Import.” If it’s set to “Do not import eBay orders” you will never see any eBay orders in your Miva Merchant store. If set to “Import eBay Orders if at least one matching product is found” then only eBay orders that contain a product tied to a listing will be imported into Miva.

Finally, if you have Order Import set to Import all eBay orders, then every single eBay order will be pulled into Miva Merchant, regardless if there are any Miva Merchant products in it or not. When your eBay orders get imported into Miva Merchant, they will appear in your Order Processing screen. Here is a list of my pending orders. If I double click into one of these we can see that it is indeed an eBay order. Over here, it tells us that the payment type is Marketplaces. The Marketplace is eBay and the payment method is credit card and the payment status is complete. We can now process this order as we would any other order in Miva Merchant.

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