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Customers

Learn how to optimize the customer experience by making changes from the Admin.

Customer Credit

ver.9.3 and later
Miva Merchant makes it possible for customers to have credit balances on their customer account in your store. Customer Credit appears as a payment option at checkout, allowing customers to apply their credit balance toward a purchase.
Video Length: 3.37 minutes

Order Notes

ver.9.4 and later
Order Notes allows you to add notes to an order to help manage and keep track of an order's status. This video shows you how to get the most of this feature available in Miva Merchant 9.4 and higher.
Video Length: 6.40 minutes

Shop As Customer

ver.9.0 and later
Need to help a customer add products to their basket? You can remotely share their basket session via the Shop As Customer feature.
Video Length: 3.3 minutes

The Customer Orders Screen

ver.9.4 and later
New to Miva Merchant version 9.4, you now can access order information right from the in the Edit Customer screens. This video takes a quick look at this new functionality.
Video Length: 2.15 minutes

Availability Groups

ver.9.0 and later
Availability Groups allows you to limit which customers are able to see specific items in your Miva Merchant store.
Video Length: 4.13 minutes

Affiliates Part 1 - Setting Up Affiliates Program

ver.9.0 and later
This video shows you how to get started with an affiliates program in your Miva Merchant store.
Video Length: 3.52 minutes

Gift Certificates

ver.9.3 and later
This video explores the Gift Certificate functionality in Miva Merchant. Gift Certificates can be purchased by customers which generates a Gift Certificate Code, which can be redeemed at your Miva Merchant store for Customer Credit.
Video Length: 12.85 minutes

Wish Lists

ver.9.4 and later
Miva Merchant 9.4 introduces Wish List support. Wish Lists are bound to customer accounts. This video showcases how customers can use and manage Wish Lists in your Miva Merchant store.
Video Length: 6.52 minutes

Business Accounts

ver.9.4 and later
In Miva Merchant 9.4 and later, you are able to organize multiple related customers accounts into a single business account record. You can add notes to business accounts and even assign Price Group savings to them. This video shows you how.
Video Length: 5.25 minutes

Customer Address Book

ver.9.5 and later
New to Miva Merchant 9.5 customers can now manage an address book which allows them to save multiple shipping and billing addresses in their customer account.
Video Length: 3.53 minutes

Review Baskets

ver.9.6 and later
With Review Baskets, You are able to see information pertaining to shoppers currently visiting your site, and what products they have in their baskets.
Video Length: 3.08 minutes

Mivapay 1 - Enabling the Mivapay Service

ver.9.6 and later
This video talks about what Mivapay can do, and how to set it up in your store.
Video Length: 2.93 minutes

Mivapay 2 - Configuring Payment Card Types

ver.9.6 and later
Once Mivapay is installed in your store, you will want to configure Payment Card Types so customers can checkout with Mivapay.
Video Length: 4.03 minutes

Mivapay 3 - Customer’s Stored Payment Card Information

ver.9.6 and later
We have a look at how customers can store payment card information on your store using Mivapay.
Video Length: 4.32 minutes

MivaPay 4 - Creating a Subscription Product

ver.9.6 and later
In this video we look at Mivapay's ability to configure subscription type products and charge recurring billing with your Miva Merchant Online store.
Video Length: 6.97 minutes

Mivapay 5 - Offering Discount Pricing for Subscription Products

ver.9.6 and later
Its often good practice to offer subscription options that save customers money over just buying one off purchases. This video walks you through to process of doing just that.
Video Length: 3.12 minutes

Mivapay 6 - Subscription Management

ver.9.6 and later
Watch this video to learn how to manage the subscriptions that come into your Miva Merchant store.
Video Length: 7.25 minutes

Mivapay 7 - Email Notifications

ver.9.6 and later
The subscription functionality comes with a collection of new Email Notification options. We take a look at what they're for, and where to find them.
Video Length: 4.58 minutes

Mivapay 8 - Braintree Payments

ver.9.6 and later
Braintree is a built in module that can be installed in your Miva Merchant store. With Braintree’s usage of iframes, payments are handled without sensitive credit card information ever having to touch your online store’s webpages.
Video Length: 6.27 minutes

Creating Orders Inside the Miva Merchant Admin

ver.9.0 and later
Do you take orders over the phone? Miva Merchant allows you to create orders on the customer's behalf right from inside the Miva Merchant admin.
Video Length: 6.08 minutes

Looking for Developer Docs?

We have a whole section for that, including: Developer Training Series, Template Language docs, Module Development tutorials and much, much more.

Head to the Developer Section

Miva believes that all online businesses should have access to a scalable ecommerce platform that can meet their unique business requirements. Miva offers PCI compliant ecommerce, hosting, and custom website design and development solutions. Miva customers have processed over $100 billion in online sales since 1997.

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